Welcome to MoniMaster Support Center

2. How can I get a refund?

You may be considered for a full refund within 7 days from your product's purchase date. Check our Refund Policy for more details. If you comply with our refund policy, contact our customer service within 30 days and we will handle it for you.

3. How to cancel my subscription plan?

Please log in to the member center > "My Product", and select the products you have purchased. Click "View Benefits", choose the benefits to be unsubscribed, and click "Cancel Subscription" .

4. How can I know whether the order is completed successfully?

Once the order is processed successfully, an automatic registration e-mail will be sent to your purchased email address in 1 hour. If you have successfully completed your order but haven't received any confirmation, kindly check your junk mail or contact us.

2. What devices are supported?

The cell phone monitoring app is compatible with all the Android devices running Android 6.0 - Android 14.0 and iPhone/iPad/iPod touch running iOS 9.0 - iOS 18 .

3. Do I need to root or jailbreak the target device before using the app?

No. You don’t need to root or jailbreak the target device before using it.

4. Is this phone monitoring app undetectable on the target Android device?

Yes. The app icon will disappear on the target Android device after the installation process, and the app is also renamed in the phone and start monitoring someone's phone activities secretly.

2. I don't receive an email after purchasing your software, what can I do?

You'll receive a Share-it email shortly after your purchase. Additionally, MoniMaster will send you an email with instructions on how to use the product. If you don't see the email, please check the email address you used when you bought it, or contact our customer support for help.

3. Can I upgrade or downgrade my plan?

Yes, you can. Just choose the pricing plan you want to change or downgrade before finalizing your purchase. If you need help with this, feel free to contact our customer service.

4. What if I bought the wrong product?

If you accidentally buy the wrong item, please reach out to our customer service first so we can help you sort it out.

2. Can I log in after my account expires?

Indeed, you can. Be that as it may, you can't utilize the item.

3. I want to delete my MoniMaster account, what should I do?

Please log in to the member center > My Account > Account Security> Account Cancellation. Make sure your benefits have been unsubscribed before deleting the account.

4. How to change the notification email?

Please log in to the member center > My Account > Notification Email > Change and follow the onscreen instructions. MoniMaster campaign pushes and notifications for your purchased products will be sent to your notification email.