Frequently Asked Questions Center

2. How to change or reset my password?

You can utilize both of the two different ways underneath to reset the secret word:

• Click the "Forgot Password" button on the Login page and enter your enrolled email address. Then you will get an email to reset your secret phrase within a few moments.
• Login to your account and go to "MoniMaster Member Center" page, click My Account＞Account Security, here you can reset your password.

3. Can I log in after my account expires?

Yes, you can. However, your expired product benefits will not be accessible until you purchase or renew them again.

4. How to add another device for MoniMaster?

To add another device, you need to purchase an additional valid license. Or unbind the previous device. If you are replacing a device, ensure you unbind the previously monitored device before adding the new one.

5. Can I use multiple products on the same account?

Yes, you can monitor multiple devices using one MoniMaster account by purchasing additional licenses. Each license allows you to track a specific device, and you can add more devices to your account by buying multiple licenses.

6. I want to delete my MoniMaster account, what should I do?

Please log in to the member center > My Account > Account Security > Account Cancellation. Make sure your benefits have been unsubscribed before deleting the account.

7. How to change the notification email?

Please log in to the member center > My Account > Notification Email > Change and follow the onscreen instructions. MoniMaster campaign pushes and notifications for your purchased products will be sent to your notification email.

8. Can I change my login email?

No, you can only change notification mail.